Effective date: Upon publication of this revised policy.
We value your time and understand that plans change. The following policy explains how prepaid mobile barber appointments, cancellations, missed visits, and service concerns are handled by Mobile Barber of Virginia Beach.
Cancelling an appointment does not automatically issue a refund. Our team reviews and processes refunds manually. Please contact us to request one.
1. Booking and payment
All mobile barber appointments are reserved only after payment is successfully processed. Appointment dates and times are displayed in Eastern Time.
Customers are responsible for confirming their service address, contact information, and appointment details before completing payment.
2. Cancellations made at least 24 hours in advance
Customers who cancel at least 24 hours before their scheduled appointment start time are eligible for a full refund of the prepaid haircut service price.
Customers may also reschedule the same service to another available date and time without an additional rescheduling fee.
Refunds are processed by our team and may not be issued automatically when an appointment is cancelled online.
3. Cancellations made less than 24 hours in advance
Customers who need to cancel or reschedule less than 24 hours before their appointment must contact our team directly.
Because our barbers reserve appointment times and may have already made travel preparations, late-cancellation refunds are not guaranteed.
We review these requests individually and may offer an alternative appointment or refund exception when appropriate.
4. Missed appointments and customer availability
Customers must be available at the scheduled time and provide an accurate, accessible service address with the necessary appointment setup.
If our barber arrives and is unable to begin the service, we will make a reasonable attempt to contact the customer.
If the appointment cannot proceed because the customer is unavailable, the address is incorrect, or the service location is unsuitable, it may be treated as a missed appointment.
Missed appointments are generally not eligible for refunds, subject to the circumstances and applicable law.
5. Cancellations by Mobile Barber of Virginia Beach
If we cancel an appointment or are unable to provide the purchased service, the customer may choose either:
- A replacement appointment at an available date and time, without additional charges.
- A full refund of the affected prepaid service price.
If we anticipate a significant delay, we will contact the customer as soon as reasonably possible to discuss available options.
6. Unsatisfactory services
Customer satisfaction is important to us.
If a completed haircut does not meet expectations, customers should contact us as soon as possible, preferably within 48 hours after the appointment has been completed.
Requests should include the appointment information and a description of the concern. Photos may be provided but are not required.
We will review the circumstances and work toward an appropriate resolution, which may include a reasonable correction, partial refund, or full refund.
The 48-hour period is our preferred service-review window and does not remove any rights or remedies provided by applicable law.
7. Refund processing
Approved refunds are generally issued to the original payment method.
We initiate approved refunds promptly, but the time required for funds to appear in a customer's account depends on the payment provider or card issuer and may take several business days.
Customers will be notified when their refund has been processed.
Optional gratuities are separate from the haircut service price. Customers with concerns about a tip payment should contact our team.
8. How to cancel, reschedule, or request a refund
Customers may use their secure appointment-management link to make eligible changes at least 24 hours before their appointment.
For late changes, refund requests, or concerns about completed services, contact mobile.barber.va@gmail.com.
Please provide your name, appointment date and time, booking contact details, and a description of the request.
For security, do not send complete payment-card details by email.
Replying STOP to an appointment text only unsubscribes you from texts; it does not cancel or reschedule an appointment and does not request a refund.
9. Applicable consumer rights
Nothing in this policy limits or excludes rights or remedies provided under applicable Virginia or federal law.
If any provision conflicts with applicable law, the law controls.
See our Terms of Service and Privacy Policy for related information.