This Privacy Policy explains how Mobile Barber of Virginia Beach ("we," "us," or "our") handles personal information in connection with our website, mobile barber services, customer support, and optional appointment text program. It also covers the appointment text program when available and when you choose to enroll. Reading this policy or using the website does not constitute consent to receive text messages.
Information we process
- Contact and booking information: information you provide, such as your name, email address, phone number, service address, selected service, appointment details, and relevant booking instructions.
- Payment and transaction information: information associated with payments and refunds, such as the amount, payment status, and transaction reference. The website links to Stripe for payment processing; card information entered in a payment provider's form is handled by that provider.
- Support and newsletter information: messages and details you submit through our contact tools, email, or other support channels, and the contact information you provide if you choose to subscribe to our email newsletter.
- Appointment messaging information: if you enroll in appointment texts, your mobile number, consent preference, and related enrollment, delivery, help, and opt-out records.
- Technical information: information that our website, hosting, and embedded service providers may receive, such as IP address, browser and device details, pages visited, and cookie or similar technology information.
Please provide only information needed to arrange your service or resolve your question. Do not send full payment-card details or unnecessary sensitive information through a contact form, email, or text message.
How information is used
We use information to arrange and provide mobile barber services; manage appointments, cancellations, rescheduling, payments, and refund requests; respond to customer questions; operate and maintain the website; and address security, recordkeeping, and legal requirements.
If you subscribe to our email newsletter, we use your subscription information for the email updates you requested. An email newsletter subscription is separate from SMS consent. Appointment-text enrollment is not permission to send promotional text messages.
Mobile information and SMS privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer SMS opt-in data or consent to another business. SMS opt-in data and consent are not shared with third parties for their own use, including their own messaging or lead generation.
All other data-sharing descriptions in this policy exclude text-messaging originator opt-in data and consent. The only service-provider processing of SMS information described here is processing necessary to deliver or manage our appointment messages on our behalf, such as by our messaging provider and the carriers involved in delivery. This does not transfer your consent or authorize a provider's own marketing.
We use your mobile number and messaging records to send the appointment messages you consented to receive, record your preference, handle help and opt-out requests, and address messaging compliance requirements.
Opt in by selecting the separate, optional, unchecked appointment-text consent checkbox on the booking form. Consent is not required to purchase services. The program covers booking confirmations, reminders, rescheduling, cancellations, Barber On My Way, and arrival notifications. Promotional marketing texts are excluded.
Message frequency varies with your bookings and appointment activity. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help to the number sending your appointment texts. You may receive one opt-out confirmation. Opting out stops future appointment texts unless you consent again; it does not cancel your appointment. You may also contact us for help or to withdraw consent.
Read the complete SMS Terms, which also appear in our Terms of Service. If you request a phone-verification code in a booking process, that request is separate from appointment-text enrollment and does not by itself authorize appointment or promotional texts.
Service providers and other disclosures
Our website uses or links to Calendly for scheduling, HubSpot for contact and newsletter forms, and Stripe for payments. The appointment text program uses Twilio for messaging when available. Hosting, communication, and other service providers may process information needed to perform their services. Third-party pages and tools have their own privacy policies and terms, which you should review when using them.
Outside the SMS consent restrictions above, information may also be disclosed where required by law or legal process, or where necessary to address fraud, security, or the protection of legal rights. These disclosures do not authorize sharing SMS opt-in data or consent for marketing or promotional purposes.
Cookies, website tags, and embedded services
The site includes Google Tag Manager and third-party booking, contact, newsletter, and media tools. Website tags and embedded services may use cookies or similar technologies and receive technical information when they load or when you interact with them. You can manage cookies through your browser settings; blocking them may affect some embedded tools or site features.
Retention and security
We retain information for the purposes described in this policy, including providing services, maintaining business and consent records, honoring opt-out preferences, resolving disputes, and meeting applicable legal requirements. The appropriate retention period depends on the type of information and its purpose.
We use reasonable safeguards appropriate to the information we handle. No online transmission or storage method can be guaranteed completely secure.
Your choices and requests
Contact us to ask about your information, request a correction or deletion where applicable, or discuss your communication preferences. We may need to verify your identity and may retain records needed for legal, transaction, or opt-out purposes. Any rights available under applicable law remain in place.
For appointments for children, a parent or guardian should arrange service and provide their own contact details. Please avoid submitting unnecessary personal information about children through the website.
Policy updates and contact
We may update this policy to reflect changes in our services or practices. The revision date appears at the top of this page. A policy update does not itself give consent for new text-message purposes.
Email mobile.barber.va@gmail.com, call (757) 367-5917, or visit our Contact Support page.